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FAQ's - Frequently Asked Questions

Delivery of your Gus & Bella Box

Please allow 3-5 working days for delivery after dispatch. And 3-12 working days for international orders. All boxes are shipped with Royal Mail, confirmed delivery service. Upon delivery, your Royal Mail tracking number will show safe delivery of your parcel, or advise whether it needs to be collected from your local post office or neighbour.

For existing subscribers, we aim to ship the monthly Gus & Bella Box so it arrives between 8th-12th of the month, but international orders may take up to 12 days. Once your box has been shipped you will receive a dispatch email with shipping information, plus a unique tracking code from Royal Mail detailing confirmation of delivery. For new subscribers, if you have recently signed up to Gus & Bella Box and are waiting for your first box, you can expect to receive this within 5 working days of placing your order (3-12 working days for international orders).

When will I be rebilled?

Please note - subscriptions will automatically renew month by month, or every other month (depending on your subscription package) until you cancel your monthly subscription or opt out of renewal.

You will be charged when you first sign up, and then on the 4th of each month.

How do I cancel, modify or skip my subscription?

To cancel, log into your account here - and click ‘manage subscriptions’, then ‘cancel subscription’. Please note, those subscriptions cancelled on or after the 4th of each month (the set renewal date) will still receive their box for that given month, as payment would have been taken and your box pre-ordered. Please cancel before the 4th if you wish to avoid being charged and receiving a Gus & Bella Box for the upcoming month.

Alternatively you can opt to skip a month, or change the frequency of your subscription in the online portal, or directly email us at info@gusandbella.com

What will I get in my Gus & Bella Box?

Each box will be tailored to an adorable monthly theme. Expect 3-5 cat-themed or wellness inspired self care, lifestyle, beauty, stationary, homeware products or accessories for humans, and 3-5 treats, toys, gifts or natural food samples - for your cat.

What if I already have one of the items in the box?

Although we’d love for everything in the box to be a brand new experience for you and your kitty, it’s difficult to achieve this will all our subscribers. We understand that you may receive items that aren’t to your taste, you already own, or you cannot give to your cat due to intolerance's or preferences. We do not accept refunds for items unless they are damaged or faulty, so we’d recommend giving the item to a local shelter or cat charity- so another less fortunate cat or cat owner can enjoy them.