FAQ's - Frequently Asked Questions
Delivery of your Gus & Bella Box
Please allow 3-5 working days for delivery after dispatch. And 3-12 working days for international orders. All boxes are shipped with Royal Mail 48, confirmed delivery service. Upon delivery, your Royal Mail tracking number will show safe delivery of your parcel, or advise whether it needs to be collected from your local post office or neighbour.
Important information for new subscribers:
If you subscribe on or before our cut off date, the 28th of the month, you will receive the current month's box (subject to availability). This will be shipped within 1-2 days. You will then be charged again on the 4th of the following month, and receive next month's box as well.
However, if you subscribe after the 29th of the month you will, by default, wait for the following month's box which will be delivered between the 8th-12th of the month. Please note, in this case, you will skip the 4th renewal charge date as you'll have paid upfront for your first box that you'd still be waiting to receive.
For existing subscribers:
We aim to ship the monthly Gus & Bella Box so it arrives between 8th-12th of the month, but international orders may take up to 12 days. Once your box has been shipped you will receive a dispatch email with shipping information.
When will I be rebilled?
Please note - subscriptions will automatically renew month by month, or every other month (depending on your subscription package) until you cancel your monthly subscription or opt out of renewal.
You will be charged when you first sign up, and then on the 4th of each month.
*See above section on 'new subscribers' for more info on how the renewal dates work when you first subscribe.
How do I cancel, modify or skip my subscription?
To cancel, log into your account here - and click ‘manage subscriptions’, then ‘cancel subscription’. Please note, those subscriptions cancelled on or after the 4th of each month (the set renewal date) will still receive their box for that given month, as payment would have been taken and your box pre-ordered. Please cancel before the 4th if you wish to avoid being charged and receiving a Gus & Bella Box for the upcoming month.
Alternatively you can opt to skip a month, or change the frequency of your subscription in the online portal, or directly email us at firstname.lastname@example.org
What will I get in my Gus & Bella Box?
Each box will be tailored to an adorable monthly theme. Expect 3-5 cat-themed or wellness inspired self care, lifestyle, beauty, stationary, homeware products or accessories for humans, and 3-5 treats, toys, gifts or natural food samples - for your cat.